Return Order Details
Q: What is your policy on your Money Back Guarantee?
A: Unlike other online retailers we offer a 100% Money Back Guarantee, if you are not completely satisfied with your order within 30 days we will refund 100% of the cost of the product minus shipping and handling fees, please head over to the contact section and send use an email and we will provide you with a refund via check.
Attention: In order to be eligible for money back guarantee, certain conditions and restrictions apply. jonsmokeshop.com and its associates hold the right to deny returns if less than 90% of the product is returned. If the order is not sent back in its original packaging, in an acceptable resell able condition. Customers are responsible for all shipping and handling fees involved in the return. Shipping and handling fees are none-refundable.
You may chat with a customer support agent 24 hours of the day, simply click on the photo below;
Phone Number: 1-888-789-7209
For returns ONLY:
Shipping Dept.
2420 Sand Creek Road
C-1 #203
Brentwood, CA 94513 USA
Support Email
support@jonsmokeshop.com
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